You can trust that your order will be quickly processed and safely delivered. We ship your product the same day if the order is received by 4 pm CST. Orders received after 4 pm CST will be shipped out the next business day.
We offer FREE Standard Shipping on all orders below $50 and FREE 1-3 Day Priority Shipping on all orders $50 or more.
We can ship products anywhere in the United States using the shipping method of your choice. When you place an order we will estimate delivery dates based upon the availability of your item(s), shipping method selected, and your shipment’s destination.
Return / Exchange Policy
If you are dissatisfied with your order for any reason, you can return your items for a prompt refund or exchange. To return, please email firstname.lastname@example.org to get a return authorization before sending the product to the following address:
My RMS Store, 7454 Reindeer Trail, San Antonio, TX 78238
You can also contact us at 1 (855)-342-6230 for assistance with the return process.
Please include the Order ID or Return Authorization in your return package so that we can identify your order to issue refund accordingly. Please note Buyer is responsible for return shipping/freight. My RMS Store will NOT be responsible for any return freight/shipping cost.
Refunds for items returned within 30 days of the purchase date will be credited in the full amount (excluding any additional shipping charges) and the same form as the original payment type. Any claims for damaged orders or missing items must be received within two (2) business days of receipt of package.
Returns must meet the following conditions:
- The items must be returned for refund or exchange within 30 days of original purchases.
- Items and packaging must be received in new condition.
- Packaging must include all original items, manuals etc.
If you would like to cancel your order, you can do so provided that the order has not yet been shipped. If the item you want to cancel has been shipped, the order cannot be canceled, but you can return the item for a refund as outlined above.