What different types of shipping methods do you offer? What do they cost?
We offer FREE Standard Shipping on all orders below $50 and FREE 1-3 Day Priority Shipping on all orders $50 or more. Additional charges may apply. For more information please see our detailed shipping and return policy Here.
How long does it take for you to ship my item once the order is place?
We ship your product the same day if the order is received by 4 pm CST. Orders received after 4 pm CST will be shipped out the next business day.
I don’t like shopping online, do you have a retail store? Where can I find your products?
Sorry no. We only sell our products online! This is because we strive to provide our customers with as much value as possible and operating online allows us to sell you our items at the lowest costs compared to a traditional retailer.
Do you take orders over the phone?
Yes, we are able to process orders over the phone for you. Give us a call at 1-866-333-9305.
How do I set up an account?
In the top right hand corner of our website there is a button called “Create Account”, simply click to sign up. Or click here.
I’d like to track my order. How can I do this?
When you purchase an item an order confirmation will automatically be sent out. This will contain all the necessary tracking information. Go to the shipper’s website and track your package using the provided tracking number.
Do I need to register my product for Warranty?
No. All products purchased on the web store are automatically registered for product warranty purposes. No additional steps are needed and you are 100% guaranteed.
Do you offer warranties? If so where can they be found?
Yes, each of our products are covered by one of our four extensive warranties. For in depth warranty information click here.
What are your policies regarding returns?
We accept returns on all products as long as they are still under warranty. For more in depth return policy information click here.
How can I receive customer support?
Scroll down to the bottom of our website and under customer service you will find a contact us button, or click here. You can also reach us at 1-866-333-9305.